Shipping policy
1. Introduction
Welcome to The Chakki Co.! We strive to deliver your favorite traditional and healthy products to your doorstep with utmost care and efficiency. Please read our delivery and shipping policy to understand our processes and how we ensure your products reach you in the best condition.
2. Processing Time
# Order Processing: All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
#Product Preparation: Our products are freshly prepared upon order to ensure maximum freshness and quality.
3. Shipping Rates and Methods
#Standard Shipping:We offer standard shipping across India with a delivery timeframe of 5-7 business days from the date of dispatch.
#Express Shipping: Express shipping options are available at an additional cost, with a delivery timeframe of 2-3 business days from the date of dispatch.
4. Shipping Costs
#Shipping costs are calculated based on the weight and volume of your order and the shipping destination.
#Free shipping is available on orders above amount 2500 Rs. Please check our website for the latest free shipping thresholds.
5. Order Tracking
- Once your order is dispatched, you will receive an email confirmation with a tracking number.
- You can track your order on our website or the carrier’s website using the provided tracking number.
6. Delivery Timeframes
# Domestic Orders:** Typically, orders within India are delivered within 5-7 business days for standard shipping and 2-3 business days for express shipping.
7. Delivery Issues
# Delayed or Lost Shipments: If your order is delayed or lost, please contact our customer service team at [9311540299]. We will investigate the issue and ensure a prompt resolution.
# Incorrect Address: Please ensure that the shipping address provided is correct and complete. The Chakki Co. is not responsible for orders delivered to incorrect addresses due to customer error.
8. Return and Exchange Policy
If you are not satisfied with your purchase, you may return or exchange the product within 14 days of delivery. Please refer to our [Return and Exchange Policy] for detailed instructions and conditions.
9. Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer service team within 48 hours of delivery. Provide us with your order number and a photo of the damaged or defective item. We will arrange for a replacement or refund as per your preference.
10. Contact Us
For any questions or concerns regarding shipping and delivery, please contact our customer service team:
- Email: Contact@thechakkico.com
- Phone: +91 9311540299
Thank you for choosing The Chakki Co. We look forward to serving you with our high-quality, traditional, and healthy products!
