At The Chakki Co, we are committed to delivering quality products that meet your expectations. If you're not entirely satisfied with your purchase, we're here to help. Please review our refund and return policy for a smooth experience.

1. Eligibility for Refunds

We understand that sometimes things may not go as planned. To be eligible for a refund, your item must be in its original condition and packaging. Our perishable and food items, however, cannot be returned or refunded due to their nature.

2. Return Process

If you're looking to return an eligible item, please reach out to our customer service within 24 hours of receiving your order. They will guide you through the return process, including the necessary steps and shipping details.

3. Inspection and Approval

Upon receiving your returned item, we will inspect it to ensure it meets the eligibility criteria. If your return is approved, we will initiate the refund process using your original payment method. Please allow 2-3 days for the refund to reflect in your account.

4. Damaged or Defective Items

If your item arrives damaged or defective, please get in touch with us right away. We will work with you to resolve the issue by providing a replacement or issuing a refund, depending on your preference.

5. Non-Refundable Items

Certain items, like customized products, Made to order products, and gift cards, are non-refundable. We will specify this for each product on our website.

6. Exchanges

Currently, we do not offer direct exchanges. If you'd like to exchange an item, please follow the return process and place a new order for the desired product. For direct exchange, please visit offline store

7. Changes to this Policy

We may update our refund and return policy periodically. Any changes will be reflected on our website, and the effective date will be stated at the top of this policy.

8. Contact Us

If you have any questions or concerns about our refund and return policy or any other matter, please feel free to reach out to us at thechakkico@gmail.com / +91 9311540299. Our customer service team is here to assist you.